Exchange and Refund
Customers can initiate returns if the product(s) don"t meet their expectations. All gifts and samples received with the original order should also be returned.
Return Timeframe
Returns are accepted within 1 day of the delivery date.
Exchange Timeframe
Exchanges are accepted within 3 days of the delivery date.
Return/Exchange for Wrong or Damaged Products Timeframe
Returns or exchanges are accepted within 15 days of the delivery date if the product(s) is incorrect and/or damaged.
Condition of Returned Products
Products must be returned in unused, untampered, sealed, and original condition.
Return/Exchange Request Process
Customers need to contact us via [email protected] or through WhatsApp at +966555858696 to initiate their return or exchange request.
Non-Refundable Fees
Shipping and handling fees are non-refundable.
Refund and Exchange Fees
Should you wish to exchange or return a product after receiving it, please note that you will be responsible for covering the shipping costs associated with both the return and the new order.
Product Tampering and Refusal of Returns
The policy states that returned shipments may be refused if the product(s) have been used or tampered with.
Refund Timeline
The refund will be credited to the customer"s account within 15 working days.